- Learn how to fix your Samsung Galaxy S8 Plus with Spotify app that keeps crashing.
- Understand the reason why this problem happens and learn the solutions that may work for you.
App crashes are among the most common problems that Samsung users have always been complaining about for the past several months. As a matter of fact, we received tons of emails from our readers complaining that some of their apps that were crashing without apparent reason. So, in this post, I will tackle an app crashing issue with the Samsung Galaxy S8 Plus with Spotify being the subject or our troubleshooting.
- Experiencing a slow and nearly unresponsive Spotify desktop app? Try this, because it has literally saved my workday For about half a year, the Spotify desktop app (at work on a hard drive based iMac) has had horrendous performance issues. 10 minute start-ups, blank black app.
- Try to force close the Spotify app on the device and re-open, then test it to see if it will do the same thing. If the issue persists, please submit a new diagnostic report from your Sonos app while this occurs and post the confirmation number here so that I can take a look.
- If your phone does not slow down while in safe mode, then a third-party app is the trigger. So follow these steps to enable safe mode on your LG G7 ThinQ and then start diagnosing apps.
- If so sounds like it's corrupted, delete all the Spotify data and login again. If still an issue try Spotify without the sd card in your phone. To fix a corrupt sd card stick it into a computer, copy all the data you can off it, format it, copy the data back (a scandisk, fsck.
When an app crashes, the problem could be limited to the app in question and in which case, it would be pretty easy to fix especially if the app is a third-party. However, there are times that app crashes are just a result of a serious firmware problem and that’s the reason why we have to some troubleshooting procedures to determine what the problem is and formulate a solution that could get rid of the problem and make the app work perfectly again. If you’re one of the owners of this phone and are currently having to experience this problem, read on as this post may help you.
Inside the “Go to the folder” field that pops up, type or paste /Library/Caches/com.spotify.client/ and then click “Go” or press Enter. Delete everything inside the com.spotify.client folder. You can select all of the items by pressing Command + A. Using the Go to Finder option from Step 1, go to /Library/Application Support/Spotify/.
Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.
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We will troubleshoot your phone with your files and data in mind. We don’t want to compromise them so we’ll try to fix this problem as safely as possible. With that said, here’s what I suggest you do…
First Solution: Reboot your phone
A reboot is more than just turning your phone off and on again. There are a lot of things happening in the background that are beneficial to your device. In fact, a reboot can fix almost all minor issues so it’s worth doing it. After all, it’s easy to do and very effective.
So, hit that power key and turn your phone off and then back on. Once the phone is active, try to open Spotify to see if it would still crash and if it does, then move on to the next solution.
Second Solution: Clear cache and data of Spotify
This will reset the app and more often than not, it’s all you need to do to fix app-related issues like this but bear in mind that you may lose your playlist as well as downloaded tracks. But don’t worry, you will be able to regain those things when the problem is fixed and after you log in to your Spotify account again. This is how you reset Spotify:
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Spotify.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
After this, open Spotify to see if it would still crash. If it does, then you still have another solution to try.
Third Solution: Uninstall and reinstall Spotify
Compatibility issues are also among the most common causes of app crashes and it could also happen to Spotify. Instead of finding out if there’s an available update for the app, it’s better that you uninstall and reinstall it to make sure you have the latest version of Spotify in your device. The purpose of uninstalling it is to remove all files associated with the app. Here’s how you do these procedures:
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Spotify.
- Tap UNINSTALL.
- Review the notification then tap OK to confirm.
- Reboot your phone to refresh it’s memory and other connections.
Now, to reinstall Spotify, follow these steps…
- From a Home screen, touch and swipe up or down to display all apps.
- Tap Play Store.
- Type ‘spotify’ in the search box.
- Select Spotify then tap Install.
- To continue, review the required app permissions then tap Accept.
After this and the problem still continues, then you have to do the next method.
Fourth Solution: Backup your files and reset your phone
An app problem can easily be fixed by a reset that’s why after doing all the above steps and Spotify still crashes, then you have to reset your device. This will bring the phone back to its factory defaults and will surely fix this problem. But the thing is all your files and data will be deleted during the process so make sure you backup all your files and data. After the backup, follow the steps below to disable Factory Reset Protection.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Cloud and accounts.
- Tap Accounts.
- Tap Google.
- Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
- Tap 3 dot icon.
- Tap Remove account.
- Tap REMOVE ACCOUNT.
This will make sure you won’t get locked out of your phone after the reset.
Now, here’s how you reset your phone…
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
I hope that our solutions will work for you. If you have other concerns you want to share with us, leave a comment below.
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It happens to the best of us and it happens to the worst of us. Lag. Our Android smartphones might have incredible hardware and fancy specs, but from time to time they may bog down and suffer in performance.
There are simple steps you can follow to improve the lag on your smartphone. You can free up memory, and optimize your device so it performs like new again. It might take a little time, but the investment is worth it.
Clear your cache (Android 6.0 Marshmallow)
- Go to the Settings app/menu
- Then go to Applications
- Click on a specific app you want to clear
- Hit Storage
- Clear Cache
Delete Apps you don’t use or need
Many of us try apps, especially at a friend’s recommendation, and we leave them on our devices even if we aren’t using them. Those apps takes up precious space, and some even run in the background. The accumulation of those useless apps hogs resources, and eventually will drain your battery and use precious RAM. They may even use data in the background.
Go ahead and delete them by going to your App Drawer. Simply hold on the app until you can drag it to the trash can. Or you can go to the Settings menu, find Applications, and simply delete each app you do not use.
It’s good practice to do this even if your phone is working flawlessly.
If your phone comes with carrier branded apps, you probably can’t delete them completely but you can disable them through the same process above.
Factory reset your device
Before you consider resetting your device completely to factory settings, you should always restart your phone. Restarting has been a magical solution to phantom problems for as long as I.T. help has existed, and it is a great solution…most of the time.
If restarting doesn’t work, you should factory reset your phone. It is a painful process, but it will wipe out any weird bugs you may have on your device. As long as your apps are backed up, your photos are in the cloud, and your contacts are connected to your email, factory resetting isn’t as bad as it once was.
To reset your phone to factory settings:
You can use Sidify Music Converter to download music from Spotify to your computer and then transfer them to your USB. Sidify is a user-friendly program. Even if you are an absolute beginner, you can be familiar with it within seconds. DRmare software can download the music online with the Spotify URL. All you need to do is to copy the link of the songs and then press the '+' button on the DRmare software. Or you can drag and drop the songs, albums, playlists from Spotify app to DRmare software. Step 2 Set output format for USB. It can transfer Spotify music, playlists, or albums to a USB drive with ease for free. Just download and install the trial version of the AudFree Spotify converter on your computer to test it. You can easily download Spotify music to USB by yourself and play them on all devices that have a USB port. Download music from spotify to usb.
Before you start
- Back up your data
Make sure that your photos, files, and other data on your device are backed up before you reset your device. Learn more about backing up your data. - Plug your device into a power source
Erasing your data may take some time, so make sure that you plug your device into a power source before you start.
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Reset your device (Android 6.0, may vary on manufacturers)
- Open your device’s Settings app
- Under “Personal,” touch Backup & reset.
- Touch Factory data reset > Reset phone or Reset tablet.
- If you have a screen lock, you’ll need to enter your pattern, PIN, or password.
- When prompted, touch Erase everything to erase all data from your device’s internal storage.
- When your device has finished erasing, select the option to reboot your device.
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You should also consider getting a pure Android Nexus device.